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  • Nexus eCare Pty Ltd

  •  ABN : 65 608 492 324
  •  Address : Level1, Mitsubishi Administration Building,
  •     1284 South Road, Clovelly Park, Adelaide SA 5042
  •  Phone : +61 1300 550 096
  •  Email : support@ecare.com.au
  •  Subscription Terms & Conditions
  •  Terms of Use
  •  Refunds Policy

Returns and Refunds Policy

Please read this policy carefully.


We do not issue refunds for subscriptions as these are purchased in advance. We recommend contacting us for assistance if you experience any issues using our solution. To cancel your subscription, Contact Us

Service Payments

We do not issue refunds of payments for services provided by our Health and Wellbeing professionals. We recommend contacting us for assistance if you experience any negative services, Contact Us

Product Purchases

We offer a 30 day return on any faulty products sold through the eCare® store. To return a product, Contact Us and we will organise for its return. On return of an item, you will be refunded for the cost of purchase, via your credit card or to your bank account, according to your preference.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

Package Terms & Conditions

Information Regarding Auto-Renewal, Cancellation, Pricing and other Terms

Your Nexus eCare (eCare®) subscription will automatically renew, and your card will be automatically charged the then current fees for the eCare® subscription type/service(s) you’ve selected on a recurring basis until you cancel/delete your eCare® subscription.

You may cancel/delete your eCare® subscription at anytime by going into the your account. For more information Contact Us at support@ecare.com.au.

If you cancel/delete your eCare® subscription, you will still be charged for the current billing period.

Promotional pricing and free trials cannot be combined with other offers. Any promotional offers are available for a limited time only. Pricing, terms, features and support are subject to change by eCare® at any time.

Information Regarding Free Trials

If you have elected to buy a paid subscription, you are not eligible for a free trial.
If you have elected a free trial subscription, your trial will expire after 30 days, or earlier if you elect to buy a subscription before then.
To continue using eCare® after your free trial expires, you will need to purchase a subscription and enter your credit card information in eCare® for processing.
Features in the free trial edition are limited.

Terms & Conditions


The Nexus eCare Web site is made up of various Web pages, applications and databases operated by Nexus Online Pvt Limited (“Nexus”). Nexus eCare is offered to you conditioned on your acceptance without modification of the terms, conditions and notices contained herein (the “Terms and Conditions”). Your use of Nexus eCare constitutes your agreement to all such Terms and Conditions.


Nexus eCare reserves the right to change these Terms and Conditions without notice. You are responsible for regularly reviewing these Terms and Conditions, which are available from Nexus eCare. Your continued use of Nexus eCare constitutes your agreement to all such Terms and Conditions.


Nexus eCare may contain links controlled or offered by third parties (non-affiliates of Nexus eCare). Nexus eCare disclaims liability for any information, materials, products or services posted or offered at any of the third party sites linked from Nexus eCare. By creating a link to a third party Web site Nexus eCare does not endorse or recommend any products or services offered or information contained at such linked Web site, nor is Nexus eCare liable for any failure of any products or services offered or advertised at such linked Web site. You are responsible for viewing and abiding by the privacy statements and terms of use posted at such linked Web site. Any dealings with third parties (including advertisers) included within Nexus eCare or participation in promotions, including the delivery of and the payment for goods and services, and any other terms, conditions, warranties or representations associated with such dealings or promotions are solely between you and the advertiser or other third party. Nexus eCare shall not be responsible or liable for any part of any such dealings or promotions.


As a condition for your use of Nexus eCare, you agree that you will not use Nexus eCare for any purpose that is unlawful or prohibited by these Terms and Conditions. Nexus eCare is not intended for distribution to, or use by, any person or entity in any jurisdiction or country where such distribution or use would be contrary to local law or regulation. You may not use Nexus eCare in any manner which could damage, disable, overburden or impair Nexus eCare, the networks connected to Nexus eCare, or interfere with any other party’s use of Nexus eCare. You may not attempt to gain unauthorised access to Nexus eCare, other accounts, computer systems or networks connected to Nexus eCare by any means, including without limitation, hacking or password mining. You may not obtain or attempt to obtain any materials or information, including without limitation, any client information, through any means not intentionally made available through Nexus eCare.


Nexus eCare reserves the right to use the information provided by you, within the registration process and also the updating of organisational details for the operation of Nexus eCare. Your information will not be sold or given to any third parties or used for marketing purposes.


Nexus eCare enables agencies to make and receive referrals with other agencies using multiple communication protocols, including web, email, short message service (SMS) and facsimile (fax). Nexus eCare may also contain bulletin board services, chat groups, forums or other communication facilities designed to enable you to communicate with others. These are collectively called the “Communication Services”. You agree to use the Communication Services only to post, send and receive referrals, messages and material that are proper and, when applicable, related to the Communication Service. You may not use the Communication Service to defame, abuse, harass, threaten or otherwise violate the legal rights of others. You may not use the Communication Service to publish, distribute or disseminate any inappropriate, profane, discriminatory, obscene, defamatory, indecent or unlawful topic, message, material or information, or to advertise or offer to sell or buy any goods or services. Nexus eCare has no obligation to monitor the Communication Service, however Nexus eCare reserves the right to review materials posted to the Communication Service and to remove any materials in its sole discretion. Nexus eCare reserves the right to terminate your access to the Communication Service at any time, without notice, for any reason whatsoever.


Nexus eCare does not claim ownership of any materials you provide to Nexus eCare (including client data, system information, feedback and suggestions) or post, upload, input, provide or submit to Nexus eCare for review by any other users of Nexus eCare. However, by posting, uploading, inputting, providing or submitting your materials you are granting Nexus eCare and its agents permission to use your materials in connection with Nexus eCare operation of Nexus eCare.


You agree that you will not redistribute, copy, amend, or commercially exploit any materials found on Nexus eCare without Nexus eCare express written permission, which permission may be withheld in Nexus eCare sole discretion.


For your convenience, Nexus eCare may make available on Nexus eCare products, tools and utilities for use and/or download (the "Tools"). Nexus eCare does not make any assurances with regard to the accuracy of the results or output that derives from such use of any such Tools. The Tools are copyrighted works of Nexus eCare and/or its suppliers, and are protected by copyright law and international treaty provisions. If a Tool is accompanied by an end user license agreement, your use of that Tool is governed by the terms of such end user license agreement, and you must agree to the terms and conditions of such end user license agreement in order to install such Tool. If a Tool is not accompanied by a license agreement, Nexus eCare hereby grants to you a revocable, personal, non-transferable license to use such Tool in accordance with these Terms of Use and for no other purpose. Without limiting the foregoing, any reproduction, redistribution, reverse engineering or decompilation of Nexus eCare or the Tools is expressly prohibited by law, unless such action is expressly permitted by the accompanying license agreement, and may result in severe civil and criminal penalties. You agree not to redistribute the Tools, nor to export or re-export the Tools, directly or indirectly, to any countries that are subject to Australia export restrictions. You may not use the Tools to defame, abuse, harass, threaten or otherwise violate the legal rights of others. You may not use the Tools in association with the sale of any service or product which is discriminatory, obscene, defamatory, indecent or unlawful, or which in the reasonable opinion of Nexus eCare, would reflect negatively upon the reputation of Nexus eCare or the Tools.


The tools, web site and any content or software contained therein or accessible the reform, are provided “as is”. Except to the extent required by applicable law, Nexus eCare makes no warranties or representations of any kind regarding: (a) the up-to-dateness, accuracy, timeliness or completeness of any information contained within or available through the use of the tools or web site; (b) the results obtained from the use of the tools or web site; and (c) any information provided by third parties and accessible on or through the use of the tools or web site. Except to the extent required by applicable law, Nexus eCare: (a) disclaims any express or implied warranties and conditions, including without limitation, any warranties as to non-infringement, merchantability or fitness for a particular purpose; and (b) does not warrant that the tools or web site or any content therein will be uninterrupted or error free, or that defects will be corrected. The use of the tools and web site is at your own risk, and you assume full responsibility and risk of loss you may suffer as a result of using, or accessing the tools or web site, or downloading any content thereon. Except to the extent that liability under any applicable law or regulation cannot be excluded: (a) Nexus eCare is not liable for loss or damage of any kind whatsoever arising as a result of information or prices (including without limitation currency exchange information) published on or furnished through the tools or web site, or any errors or omissions of the tools or web site; (b) Nexus eCare shall have no liability arising from orders, investment decisions or purchases of third party goods or services (including financial instruments and currency) based on information published on or furnished through the tools or web site; and (c) under no circumstances shall Nexus eCare or its officers, directors, employees, agents, vendors, suppliers or distributors be liable under this agreement to you or any third party for any indirect, special, incidental, punitive or consequential loss or damages or any other similar damages under any theory of liability (whether in contract, tort, strict liability or any other theory), that are directly or indirectly attributable to the use of, or the inability to use, the tools, web site, or any content contained thereon, even if Nexus eCare has been informed of the possibility thereof. If you are dissatisfied with any tools, or any portion of Nexus eCare, or with any of these terms of use, your sole and exclusive remedy is to discontinue use of the tools and web site.


You agree to indemnify and hold Nexus eCare, its parent, subsidiaries, affiliates, directors, officers and employees, harmless from any claim, demand, or damage, including reasonable attorneys’ fees, asserted by any third party or arising out of your use of, or conduct on, Nexus eCare.


Nexus eCare and Tools are protected by copyright law and international treaty provisions and may not be copied or imitated in whole or in part. No logo, trademark, graphic or image from Nexus eCare Nexus eCare may be copied or retransmitted without the express written permission of Nexus eCare. Nexus eCare and all associated logos are trademarks or registered trademarks of Nexus eCare and may not be copied or transmitted without the express written permission of Nexus eCare.


Your use of Nexus eCare shall be governed by all applicable laws of Australia and the laws of the State of South Australia. Certain sections or pages of Nexus eCare may contain separate terms or conditions. In the event of a conflict, the additional terms and conditions will govern for those sections or pages. Your agree that your use of Nexus eCare will not create any joint venture, partnership, employment or agency relationship between you and Nexus eCare. If any part of these Terms of Use is determined to be invalid or unenforceable pursuant to applicable law including but not limited to the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid and enforceable provision that most closely matches the intent of the original provision and the remainder of these Terms and Conditions shall continue in effect.